Policies

Shipping & Returns

Everything you need to know about how we ship orders and handle returns.

Shipping

We are committed to getting your order to you promptly. All orders are processed and shipped from within the United States.

Processing Time

Orders are typically processed within 1–3 business days of placement. You will receive a confirmation email with tracking information once your order has shipped.

Shipping Carriers

We ship via major U.S. carriers including USPS, UPS, and FedEx depending on the size and destination of your order.

Delivery Estimates

Standard shipping typically takes 3–7 business days after processing. Delivery times may vary based on your location and carrier conditions.

Tracking

A tracking number will be provided via email once your order ships. You can use this number to monitor your delivery status directly with the carrier.

Returns

We want you to be satisfied with your purchase. If something isn't right, here is how our return process works.

Return Window

Items may be returned within 30 days of delivery for a refund or exchange, provided they are in their original, unused condition with original packaging.

Non-Returnable Items

Opened electronics, items marked as final sale, and products showing signs of use or damage are not eligible for return.

How to Initiate a Return

To start a return, contact us at wilstudiostore@gmail.com with your order number and reason for return. We will provide return instructions within 1–2 business days.

Refund Processing

Once we receive and inspect your return, refunds are processed within 5–7 business days to your original payment method.

Have a question about your order or a return? Reach us at wilstudiostore@gmail.com and we'll get back to you within 1–2 business days.